Refund policy

Promenade Lighting Return & Refund Policy

We want customers to be pleased with their Promenade Lighting purchase. We accept eligible returns requested within 30 days of confirmed delivery, subject to the conditions below.

The 30-day return period begins on the date the shipping carrier records the order as delivered.

Returns

To be eligible for a discretionary return, the item must be:

Complete, including all components and accessories
Undamaged and in clean, resalable condition
Free from signs of misuse, modification, abuse, or excessive wear
Returned in its original packaging when reasonably available, or otherwise packaged adequately to protect the product during return shipment

Products may be opened and assembled for evaluation, provided they remain complete, undamaged, clean, and suitable for resale.

To request a return, contact contact@promenadelighting.com within 30 days of confirmed delivery. Please do not send products back without first receiving return authorization and return instructions from Promenade Lighting.

Return Shipping

For discretionary returns, including change-of-mind returns:

The customer is responsible for return shipping costs.
Original shipping charges are not refundable.
Promenade Lighting is not responsible for loss or damage occurring during return shipment. We recommend using a trackable and appropriately insured shipping method.

For damaged, defective, incorrect, or incomplete orders, please see Damaged, Defective, or Incorrect Products below.

Refunds

Once an authorized return is received, we will inspect the product and notify you of the return status.

Approved refunds will be issued to the original payment method within 5 business days after inspection. Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

Promenade Lighting does not charge a restocking fee for eligible returns.

Products returned incomplete, damaged, altered, excessively worn, or otherwise not in resalable condition may receive a reduced refund or may be ineligible for a refund, as permitted by applicable law.

Custom and Special-Order Products

Custom-made, personalized, or special-order products are not eligible for discretionary returns or refunds.

This restriction does not apply when such a product arrives damaged, defective, incorrect, or otherwise qualifies for coverage under the Promenade Lighting warranty or applicable consumer law.

Damaged, Defective, Incorrect, or Missing Products

If your order arrives damaged, defective, incorrect, or with missing components, contact support@promenadelighting.com as soon as reasonably possible.

Depending on the circumstances, Promenade Lighting may, at its discretion:

Repair the product
Replace the affected component
Replace the product
Issue a refund

When Promenade Lighting requires the return of a product or component for an approved warranty or fulfillment claim, we will provide appropriate return-shipping instructions and, when applicable, a prepaid shipping label.

Shipping damage may also be subject to the carrier's claims process.

International Returns

For discretionary returns originating outside the United States, the customer is responsible for return shipping and any applicable duties, taxes, customs charges, brokerage fees, or similar costs associated with the return.

International warranty or defective-product claims will be handled individually based on the circumstances and destination.

Exchanges

We do not currently offer automatic exchanges. If you wish to purchase a different product or finish, please contact us. In many cases, the simplest method will be to complete an eligible return and place a new order.

Consumer Rights

Nothing in this policy limits rights or remedies that cannot legally be waived under applicable consumer-protection laws. Where local law provides greater return, cancellation, refund, or warranty rights, those legal requirements will apply.